FREQUENTLY ASKED QUESTIONS
Q. Can i wear my jewellery in the water?
A. The simple answer is no, but please head over to our "Jewellery care" for helpful info about caring for your dixiegraze pieces.
Q. Do you offer Worldwide shipping?
A. Yes we do!
Q. When will my order arrive?
A. All orders have up to 7 days processing time before shipped out, except all customised name necklaces that takes longer. International orders can take anything 3-5 working days to arrive (Saturday and Sunday not counted)
UK orders take anything from 1-3 working days More detailed info can be found under the "shipping and return policy" tab.
Q. Why havnt haven't I received any order update or tracking info yet?
A. You will only get an update about your order once it has been shipped out and not in between the processing.
Q. The price listed on your website does not match the amount that was taken from my account, what went wrong?
A. The answer is simple; The prices on the website are in Great British Pounds (GBP) also known as £
Therefore you must convert any amount into your own currency. The amount taken from your account is how much the total was in your own currency.
Please use our currency converter on the the top right corner to convert GBP into your own currency before you committ to buy.
Q. My order hasn't arrived yet and it has been more than 2 weeks? (does not apply to name necklaces)
A. Sometimes delays happen due to numerous reasons. We ask all of our customers to please be patient as orders are coming from the UK. If you have not received your order and its been 14 working days since your order date (Saturday and Sunday not counted) please email us at firstname.lastname@example.org and state your full name and order number. Please note this does not apply to name necklaces which takes longer to process.
Q. Will I be charged a customs fee?
A. Dixiegraze cannot control any customs or import duties applied to your parcel. All applicable charges must be paid by the customer and we are not held responsible for these charges.
Q. My package got sent back to the UK because I didn't pick it up on time, will you send it back to me?
A. If you missed your delivery and fail to pick up your parcel in due time your post office will automatically send your parcel back to us. Dixiegraze is under no circumstances held responsible for an unclaimed parcel nor the wrong shipping address. Should your parcel get sent back to us you then have to pay for shipping costs again before we send it back to you. Alternatively you can get a refund for the order minus the original shipping costs as they are non refundable.
Q. Do you offer wholesale?
A. Sorry, we do not at this time.
Q. Are you black owned?
A. Yes we are :)