Refund policy

SALE items are final. NO refunds and NO exchange.

 

Items purchased from our website may be refunded providing that you request and return this within 14 days from the date of delivery and the item/s is unworn and in saleable condition.

In the interest of hygiene and for the protection of all our customers, earrings are excluded from our refund policy.

We are also unable to offer exchanges or refunds on customised jewellery such as name necklaces/name earrings of any kind. This means that we cannot provide exchanges or refunds on items that have been specially altered or personalised for you in any way.

We will not accept any returns of items that have been clearly mishandled; resulting from misuse, accidents, alterations, exposure to corrosive or abrasive substances or other factors outside of normal expected use. 

 

If you change your mind after placing an order, you can cancel it at any time before we have sent out a shipping email to you. Please email info@dixiegraze.co to cancel your order, please make sure you include your name, address and your order number.

PLEASE NOTE

Once you have removed the tag from the item/s you will no longer be able to return or exchange the item. The tag must still be on the item/s in order for us to ensure its in its original and unworn condition.

The item/s must also be sent back in its original packaging and box.

It is the customers responsibility to send it back to us and it remains the customers responsibility until the item/s reaches us. For your own protection we recommend that you send the item/s using a delivery service that insures you for the value of the goods.

Original shipping costs will not be refunded and you must also send the item/s back to us at your own cost.

Please contact us at info@dixiegraze.co if you would like to return an order.